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Sandos Resorts Is Opening!

With these safety protocols inplace.

Have a look at this video just put out by Sandos Resorts.  Sandos Playacar (Cancun) and Sandos Finisterra (Los Cabos) will be reopening on July 1st, 2020.  Sandos Caracol Eco and Sandos Cancun Lifestyle will be opening on August 1st, 2020.

Follow The CDC & WHO Guidelines or Leave!

Upon confirming the reservation, the client understands and accepts that enforced by official guidelines driven from the current situation, the hotel could modify and adapt the schedules and services accordingly without previous notice.  Likewise, the client agrees to comply with the official rules and the internal hotel regulations at all times, complying with the regulations established by the current situation. Furthermore, the hotel management could even require the guest to leave the hotel in case of non-compliance. Likewise, the hotel can make use of the right of admission based on official guidelines.

Follow The CDC & WHO Guidelines!


The Health & Safety of our highly valued team members and clientele is always our main priority. With this in mind, we are constantly monitoring local government mandates, government policy changes and global public health advancements, including Atlanta’s Center for Disease Control (CDC) guidelines, which drive our protocols and procedures for risk management throughout this contingency. 

In consultation with our leading health assessment partners, this program has been developed to reinforce and strengthen our standard health & safety protocols and procedures presently in place. 

Team Member & Guest Health:

Infrared Laser Thermometers:

Points of entry for Team Members will be restricted to allow our security staff to conduct non-invasive body temperature checks utilizing non contact infrared laser thermometers. Anyone displaying a body temperature over 37.5°C will not be permitted entry to the property and will be directed towards the appropriate social security clinic (IMSS). 

Health Questionnaires:

Our Guests will be asked to complete a health questionnaire upon Check-In, to try to anticipate & identify all potential risk conditions. Suspected cases will be directed towards the on site medical service and if need be, to the closest private hospital in the zone. 

Safe Social Distancing:

All Guests will be requested to practice Safe Social Distancing by standing or sitting at least two (2) meters away from other groups of people not traveling with them. Safe Social Distancing while standing in lines, while using elevators ( where applicable ) or while moving around the property. Restaurant tables, furniture and other physical layouts will be arranged to ensure appropriate Safe Social Distancing. 

First Contact:

Team Members will be wearing mandatory protective masks, protective gloves and protective goggles to prevent infection from contagions. Team members will be constantly reminded not to touch their faces and to practice Safe Social Distancing by standing at least two meters away from guests and other team members when possible. 

Hand Sanitizer:

Hand sanitizer dispensers, “touch free” whenever possible, will be placed at key guest and team member areas such as the front desk reception, hotel lobbies, restaurant entrances and fitness areas. As well, hand sanitizer dispensers will be provided throughout the Heart of the House room operations for Team Members. 

Front of the House Signage:

There will be health and hygiene reminders throughout the property for all Guests in English and Spanish, including the proper way to wear, handle and dispose of protective masks. This information will also be available using available QR codes throughout the property. 

Heart of the House Signage:

There will be signage posted throughout the property reminding Team Members of the proper way to wear, handle and dispose of protective masks. This Signage will also show the proper use of gloves, the proper washing of hands, the proper way to sneeze into the elbow and the importance of not touching the face. In addition, Team Members will be trained to develop this new culture in all areas of the hotel operation. 

Team Member & Guest Health Concerns:

Our Team Members will be given clear instructions on how to respond promptly and report all presumed cases of COVID-19 on property to the hotel management. We will be ready to provide support to our guests, as mentioned above. Team Members are instructed to stay home and inform their Team Managers if they do not feel well or are demonstrating known symptoms of COVID-19.  Guests will be instructed to call the EMERGENCY number 777 upon noticing a Hotel Team Member or another Guest with a cough, shortness of breath or other known symptom of COVID-19. Guests who themselves exhibit any of the symptoms of COVID-19 while at the property are also directed to call the EMERGENCY number 777 for immediate assistance. 

Team Member Responsibilities:

Participation from all Sandos Team Members is vital for an effective health and safety program compliance in accordance to Hazard Analysis and Critical Control Points (HACCP) standards, which has been in effect for many years. 

Hand Washing:

Correct hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. All Sandos Team Members are instructed to wash their hands or use sanitizer when a sink is not available. 

Hand washing when needed, to be done for 40 seconds, applying pre-surgical techniques and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after starting a shift. 

COVID-19 Training:

All Team Members will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Areas Department, Hotel Operations and Security. 

Personal Protective Equipment (PPE):

Appropriate PPE will be worn by all Team Members based on their roles and responsibilities. Training on how to properly use and dispose of all PPE will be mandatory. Every Team Member entering the resort will be provided a protective mask and required to wear that mask while on property. Protective gloves will be provided to First Contact Team Members including cooks, servers, clerks, housekeeping and public area attendants and security officers who are in direct contact with guests. 

Daily Jump-start & Timekeeping:

Team Member “Jumpstart” meetings will be conducted in areas that allow for appropriate Safe Social Distancing between them. Larger departments will stagger Team Member arrival times to minimize traffic volume in Heart of the House corridors and service elevators. Hand sanitizer will be available at each time clock location and Team Members will be required to sanitize their hands after clocking in. Our management team will provide constant communication to ensure proper PPE & sanitation procedures are followed and updated in accordance with the latest expert guidance. 

The Guest Experience:

Guest Arrival:

A Team Member will greet each visitor to the resort and will ask them to use hand sanitizer upon arrival. Appropriate signage will also be prominently displayed outlining protocols and current Safe Social Distancing practices in use throughout the resort. 

Guest Arrival Valet, Taxi or Ride Share:

a)  Guests will enter the resort through doors that are either open, automated or manually operated by the guest. 

b)  Team Members will not open the doors of cars or taxis. 

c)  Guests requesting bellhop service will be assisted and the guest luggage will be sanitized upon arrival by spraying Quats (quaternary ammonium compounds) on the surface. 

Hotel Guest Elevators:

a) Signage will be clearly posted to explain the current procedures by way of QR Codes and internal / external elevator signage. 

b) No more than three (3) guests will be permitted per elevator. 

Cleaning Products and Protocols:

Our hotels use cleaning products and protocols which meet EPA guidelines. They have been approved for effective use against viruses, bacteria and other airborne & blood-borne pathogens. We are working with our vendors, distribution partners & suppliers to ensure an uninterrupted supply of these cleaning sup- plies and the necessary PPE. 

Public Spaces and Communal Areas:

The frequency of cleaning and sanitizing has been increased in all public spaces. Stringent emphasis on frequent contact surfaces including, but not limited to, Front Desk Check-In counters, Hotel Porter Desks, elevators and elevator buttons, door handles, public bathrooms, room locks, ATMs, pool and stair handrails, fitness equipment, spa equipment, salon equipment, dining surfaces and seating areas. 

Guest Rooms:

Industry leading cleaning and sanitizing protocols are used to clean guest rooms. Specific attention shall be focused on high-touch items including television remote controls, furniture & door handles, water faucet handles, toilet seats & flush handles, nightstands, telephones, light switches, temperature control panels, alarm clocks, luggage racks and flooring. 

All the hotel’s information, hygiene procedures and room service menu will be provided through the QR codes in order to maximize efficient communication. 

Heart of the House:

The frequency of cleaning and sanitizing will also increase in high traffic Heart of the House areas with an emphasis on the Team Member dining rooms, Team Member entrances, uniform control rooms (where applicable) including but not limited to; Team Member restrooms, loading docks, storage rooms, offices, kitchens, security scanning podiums, Team Member service desks and training classrooms. 

Shared Equipment:

Shared tools & equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new Team Member. This includes phones, radios, computers & other communication devices, payment terminals, kitchen implements, engineering tools, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort. 

Air Filter and AC Cleaning:

Most of our guest rooms are equipped with mini-split units and very few with fan & coil systems. Regardless, Quats (quaternary ammonium compounds) pills are used as standard practice. 

Locations for the Distribution of Personal Protection Equipment (PPE):

Heart of the House:

Team Member Entrances.

Department Specific Locations.

Including Kitchens, Security Podiums, Housekeeping & PAD Closets.

Safe Social Distancing:

Throughout the resort we will meet or exceed local and global health authority guidelines on Safe Social Distancing. 


Any area where Guests or Team Members queue will be clearly marked for appropriate Safe Social Distancing. This includes Check-In, Check-Out, elevator lobbies, dining areas and any other areas where applicable. 

Hotel Front Desk, Hospitality Desk, Travel & Car Rental Agencies and Concierge:

Agents will utilize every other workstation to ensure separation between Team Members whenever possible. 

Restaurants and Bars:

Restaurants and bars will reduce seating capacities to allow for a minimum of two (2) meters Safe Social Distancing between each seated group/party of Guests. 

Retail Spaces:

In coordination with our retail partners and tenants, Guest occupancy limits will be en- forced to allow for appropriate Safe Social Distancing at our owned and leased retail spaces. 


Pool seating will be configured to allow for at least two meters of Safe Social Distancing between groups of guests. 

Heart of the House:

Safe Social Distancing protocols will be used in the Team Member dining rooms, training classrooms, shared office spaces, the Team Member services window (via a teller style window) and other high-density areas in order to ensure appropriate distancing between Team Members. 

Golf Cart Transportation:

Pending guidance from local authorities and medical experts ( COFEPRIS ). 


Pool Operations – Cleaning & Sanitizing Protocol:

a) Chaise lounge chairs to be sanitized on a daily basis and Guests may also sanitize their chairs with available QUATS spray bottles. 

b) Bali Bed contact surfaces to be sanitized on a daily basis and Guests may also sanitize their chairs with available QUATS spray bottles. 

c) Towel desk, entry kiosks and all other desks & counters to be sanitized at least once per hour. d) Lifeguard stands to be sanitized upon rotation. 

Pool Safe Social Distancing Protocol:

Chaise lounge chairs set with appropriate Safe Social Distancing.

Front Office – Cleaning & Sanitizing Protocol:

a) Sanitize all Guest “touch-points” after each transaction including EMV Credit Card Devices, pens and registration counter tops. 

b) Offices, Call Centers, Registration Desks to be deep cleaned and sanitized upon every shift change. 

Office Safe Social Distancing Protocol:

a) Floor distance marks to provide appropriate two (2) meter intervals. 

b) Staff every other workstation. 

c) Implement peak period queuing procedures. 

Housekeeping – Cleaning & Sanitizing Protocol:

a) Carts, trolleys & equipment to be sanitized at the start and end of every shift. 

b) Back of House restrooms will be sanitized at least once every four (4) hours. 

c) All House phones in unsupervised/controlled areas are to be removed. 

Safe Social Distancing Protocol:

a) Minimize contact with Guests while cleaning hotel rooms; guest room attendants will offer to return at an alternative time for occupied rooms. 

b) Housekeeping Team Members will be required to use protective masks & gloves, to be disposed after each room cleaning. 

Guest Considerations:

a) All reusable collateral to be removed from rooms; critical information to be delivered via QR codes or electronically posted (in coordination with RS). 

b) As per our standard protocol extra pillows & blankets stored in the Guest room closets, if used, will continue to be replaced upon guest departure. 

c) Specific cleaning & sanitation attention will be focused on the following Guest room areas: 

*Desks, counter tops, tables and chairs 

*Phones, tablets and remotes 


*Cabinetry, pulls and hardware 

*Doors and doorknobs 

*Bathroom vanities and accessories 

*Bathroom fixtures and hardware 

*Windows, mirrors and frames 

*Lights and lighting controls 

*Closets, hangers and other amenities 


Fitness Center:

Pending guidance from local authorities and medical experts ( COFEPRIS ). Alternative wellness options to be provided to guests as they are developed including in-room and out- door wellness programming. 

FOOD & BEVERAGE – Restaurants, Bars & Lounges:

Cleaning & Sanitizing Protocol:

a) Host Podiums including all associated equipment to be sanitized at least once per hour using Quats (quaternary ammonium compounds). 

b) Service stations, service carts, beverage stations, counters, handrails & trays to be sanitized at least once per hour and logged by a manager. 

c) Dining tables, bar tops, stools and chairs to be sanitized after each use using Quats (quaternary ammonium compounds)

d) Condiments to be served in single use containers 

e) Menus to be sanitized after each use using Quats (quaternary ammonium compounds)

f) Existing porous place mats (including Chilewich style) to be removed 

g) Sanitize trays (all types) and tray stands sanitized after each use 

h) Storage containers to be sanitized before and after each use 

i) Food preparation stations to be sanitized at least once per hour 

j) Kitchens to be deep cleaned and sanitized at least once per day 

k) Food and beverage items being prepared to be transferred to other team members using contactless methods (leaving on expediting tables, etc.) 

Room Service (RS) – Cleaning & Sanitizing Protocol:

a) All equipment will be sanitized prior to assigning for the shift. 

b) Team Members assigned to individual stations will sanitize their stations & all equipment at least once per hour and at each change of shift. 

c) Servers will sanitize all doors, handles and high contact surfaces at least once per hour. 

Safe Social Distancing Protocol:

a) Set food on tables (where applicable, plate covers remain) or hand over to guest in hallway – Guests will retrieve their own table. 

b) Request that guests notify RS when finished with their meal and place their trolley in the hallway outside of their room. 

Guest Considerations:

a) Printed RS menus to be removed from rooms. 

Explore menu delivery options: QR Code in room to access a PDF version, scrolling on an in- house tv channel, etc. 

b) Minibars will continue, cans will be disinfected by supplier prior to placement in the minibar. 

This information will be placed in QR code. 

Catering for Weddings – Cleaning & Sanitizing Protocol:

a) All shared equipment to be sanitized before and after each use or shall be single use if not able to be sanitized. 

b) All linen, including underlays, to be replaced after each use. 

c) Clean & soiled linens to be transported in sealed single use plastic bags into and out of the venues. 

Safe Social Distancing Protocol:

a) All buffet and self-serve style events to be suspended until further notice. 

b) All Food & Beverage items to be individually plated and served. 

c) Coffee and other break items to be attended and served by a server. 

d) Flatware to be provided as a roll-up. 

e) Condiments to be served in individual PCs or sanitized individual containers. 


Nightly Shows, Kids Club & Teens Club:

Pending guidance from local authorities and medical experts ( COFEPRIS ). 

Sandos Playacar

Includes 2 adults & 2 kids

Located 50 minutes south of Cancun Airport in a gated city on the south side of Playa Del Carmen. Also a beach front resort just 6 miles from Caracol.

Sandos Caracol

Includes 2 adults & 2 kids

Located 40 minutes south of Cancun Airport they are a highly rated Eco jungle resort with mini zoo, water park, cenotes and minor Mayan Ruins.  

Sandos Cancun

Includes 2 adults only

Located just 10 minutes east of Cancun Airport on the Cancun Resort Strip.  Rated 4 diamonds by AAA annually and offers a luxury all inclusive experience.

Sandos Finisterra

Includes 2 adults & 2 kids

Located 50 minutes southwest of Los Cabos Airport in downtown Cabo San Lucas.  Experience a top Los Cabos resort promotion.

Meet these conditions
  • These terms & conditions apply to all four Sandos Resort locations in Mexico. 
  • You can only use this promotion one time!

To be a Qualified Prospect for this special promotion (Minivac), all requirements listed below must be met:

You will sign this form which will be sent to you.

(Form is filled out by me and emailed to you after completing this booking request)

1.- Married couples must be between 30 and 65 years old when attending the Sales Presentation. They must present valid photo ID’s that include their age, same last name and address as their spouse’s. Otherwise, their children in common (proven) or Marriage Certificate will serve as proof of marriage for married couples. Their annual combined income must be at least $60,000 USD. Married couples must attend the Sales Presentation together.

2.- Cohabitating couples must be between 30 and 65 years old when attending the Sales Presentation. They must present valid ID’s that include their age and same address as their partner. Otherwise, their children in common (proven) will serve as proof of cohabitation. Their annual combined income must be at least $60,000 USD. Cohabitating couples must attend the Sales Presentation together.

3.- Must have a steady legally recorded job. Full time employment only, part time does not qualify for this promotion. Retirees accepted only if one has legally recorded job (pensions or retirement money do not participate)

4.- Qualified Prospects must present at the time of the Sales Presentation at least one (1) personalized valid major credit card such as MasterCard, Visa or American Express (corporate credit cards, Discover credit cards, extension credit cards, debit cards and debit cards that function also as credit cards are NOT accepted).

5.- Must be US or Canadian permanent residents (not including Quebec).

6.- Each Qualified Prospect must present a valid ID such as a passport and driver’s license at the time of the Sales Presentation.

7.- Speak and write fluent English or Spanish and be able to read and sign a legally binding agreement without the help of a translator.

8.- All adult travelers must attend together to the 90-120 minute Sales Presentation of the vacation club at the hotel.

9.- At the moment of check-in to the hotel, the reception will ask for a guarantee deposit on the Qualified Prospect’s credit card for the amount of 1,200USD which will be canceled at the moment the guest checks out of the hotel and has complied with all the requirements detailed on this document.

10.- This package does not apply for clients traveling for special events, as it is informed but not limited to, Group Travel, Weddings and Conventions.

11.- First night of vacation must be in a Sandos hotel.

12.- Only people that arrive to the hotel’s destination by airplane will qualify for this package. Please keep your airline ticket stubs available as a proof of this requirement at the time of the Sales Presentation.

13.- Travelers who do not meet these requirements will lose their status of being a Qualified Prospect for this package resulting in the travelers paying the rack rate of the hotel for total of the stay.

The following do not qualify for this promotion (Minivac) and therefore will lose their status as a Qualified Prospect resulting in the payment of the hotel rack rate:

a) Tourism industry employees, airline, travel agency or hotel industry employees; current or former time-share employees, Ministers or Pastors and retired people.

b) Single clients do not quality for this promotion.

c) Anyone who has attended in the past the Vacation Club Sales Presentation at any Sandos hotel, including members or former members of the Vacation Club belonging to the hotel chain.

d) Participants who had attended or will attend a sales presentation in another hotel 30 days before or 30 days after their stay at the resort.

e) Participants that have used or will use a similar type of package 30 days before or 30 days after their stay at the hotel.

f) Any person whose name is not the original name on the reservation (this Minivac package is not transferable).

g) If friends and/or family are traveling together with different confirmation numbers, none of them will qualify for the promotional package and will be required to pay the rack rate.


• It is the guest’s responsibility to contact the concierge to schedule the appointment for the 90-120 minute Sales Presentation of the hotel’s.

• The Sales Presentation can not take place on the first day or last day of the guest’s vacation stay in the hotel.

• Participants can not have any type of appointment scheduled on the same day of the Sales Presentation.

• If you find flights arriving very early (00:01 to 4:00 am) please talk to your travel agency to add that extra night to your package and avoid inconvenients

• By signing the letter/contract (sent to you), the participants agree and comply with all terms and conditions mentioned previously. Any verbal or written agreement made with the agency that is not contained in this letter, is NOT valid. In case of noncompliance with any of the requirements, the reservation will be cancelled, so if the participants wish to stay in the hotel, they must pay the rack rate on the understanding that the money paid to the travel agency for the promotion will NOT be taken into account to settle the payment.