My 100% Money Back Guarantee!
So what exactly is my guarantee?
I need a maximum of 7 business days to produce a verifiable reservation number. Currently (June 2018) I have a 99% payment to reservation issued success record! You will have chatted with the resort reps by day three. Most reservations are issued in 4 business days.
Once I start working on your reservation, you are committing to the dates of travel you have chosen. Once your paperwork is sent in, the resorts program is holding your dates while all fees between us and them are settled. If the reservation is not issued during the 7 business day wait, you get your money back in full.
Once your reservation is issued there are no refunds and only exchanges. It has to be this way since I pay fees for processing and holding resort inventory. You can forever change, transfer or modify an issued reservation as long as your new dates are available.
I have only had a handful of couples cancel in 5+ years. They have all re-booked except one. The re-booking fee was and is $200.
Modifying or Change Of Dates
If for any reason you need to modify, cancel or change dates on an active reservation I will work with you to re-book your stay. The resort charges me penalties for cancellations and fees for changes to issued reservations. These fees are on top of the fees that I have already paid to get your original reservation issued. The more notice you give on changes and modifications the less those change fees are.
If you cancel or modify with less than 30 days notice, fees can be up to $200 peak/off-peak and up to $400 for holiday week travel! In many cases holiday and peak travel requires 45 days notice on all modifications. If you cancel or modify with more notice, fees can be zero. To re-book there can also be fees ($100-$200). Any fees incurred by me must be paid by you to re-book or I cannot issue you a new reservation.
This is the biggest negative to promotional travel. Not only do you have to wait for 3-7 days for a reservation, but changes to an existing reservation can be costly. However, you will save over $1,000 which is still a great deal!
If you have complications that require a change I will work with you until you are able to travel. There are no expiration’s on reschedules. The resort and I want you to travel. The reason for these fees is simple, if I am charged you are charged. This is why there are no refunds after a reservation has been issued/started.