I have a 100% money back guarantee if your reservation is not issued by the resort. Once your reservation is issued you can re-book or transfer to another couple that is qualified for 5 years. There may be a cancellation fee and/or a re-booking fee if it’s done last minute but it’s minor like $100-$200. All reservations are done by owner personally, I am a registered Sandos Resorts Online Travel Agent (OTA). I have personally booked over 300 couples since 2012!